TECH INFO |
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What is iMagio?
is Critical Technologies’ software platform developed to
safely manage, route, and securely retain business
records. iMagio is a unique enterprise content
management platform that allows the user to access their
business record repository via the Internet.
What are the recommended system requirements?
iMagio Toolbox requires Microsoft .NET framework 1.1 as
a prerequisite to installation. Recommended system
requirements for an end user workstation are as follows:
2 GHz or higher
Microsoft Windows XP/SP2
512 MB or higher recommended
Hard disk space required to install: 200 MB
Minimum hard disk space required to run the iMagio
Toolbox: 100 MB
Consider making this a generous amount of space. iMagio
requires additional cache space for scanning.
Video: 1024X768 or higher, 256 colors, small fonts
Microsoft mouse or compatible pointing device
Microsoft Internet Explorer 7 or later is required
Microsoft Data Access Components 2.8 is required for
Microsoft 1.1 .NET Framework
For logging purposes it is recommended that the event
log on the machine be set to “overwrite as needed.”
What are the benefits of
There are many benefits to iMagio. The ones
mentioned most by our clients are:
Ease of use and flexibility of platform.
Ease of integration with legacy systems
Speed of deployment
Speed of training
Reduced IT burden
No additional hardware or software necessary
A reliable and powerful alternative to expensive
in-house document management and workflow systems
Solves disaster recovery and business continuity
Safe and secure internet access to your records
An essential tool for improving business processes
with electronic workflow
What type and size of business or organization could
best benefit from iMagio?
iMagio is ideally suited for businesses with high
volumes of records, with business offices in multiple
locations, and with many employees creating and
receiving new records from a variety of modern software
applications such and in a variety of modern formats, .
How is iMagio better than similar services?
More and more businesses are finding that their records
management and workflow systems must be electronic and
paperless. As businesses transition to wholly paperless
environments, iMagio can manage your remaining paper
files, PC files, ERM/COLD reports, instant messages,
images and more in easy-to-use and access repositories.
Retrieving your information is quick and simple. A short
deployment time, fixed monthly and annual costs,
elimination of ongoing hardware and software and
internal IT support costs make iMagio a most
cost-effective solution. Times are changing fast and
Critical’s Product Development Team is always working on
the newest technology to keep up with your business
What companies currently use iMagio?
iMagio clients include industry leaders in airlines,
banking and financial services companies, universities,
third party administrators, and government agencies
among others. iMagio is suited to any business that
needs to manage documents and records. Your Account
Manager can provide more information on our clients and
their satisfaction with iMagio.
Is iMagio secure?
Yes. Our web site is protected by sequential firewalls.
If our primary firewall fails, the secondary will
immediately take over the task. Our site is secured
using an Entrust Certificate Server - the leading
provider of trust services for electronic commerce and
communication. The iMagio Security Group is responsible
for creating procedures and standards to enforce our
security policy. This group stays current on new
technologies, software, and security threats. They work
with outside security consultants and engineering units
to ensure that appropriate security controls are in
place. Moreover, all records traffic is encrypted over
the internet. In addition, all records are kept in
triplicate, two electronic versions in two data centers,
and one encrypted tape version stored offsite with Iron
Mountain. Finally, our data centers are evaluated every
18 months by an independent certified public accountants
who render a written report, available to our customers
and prospects, known as a SAS-70, Type II audit report.
Each report confirms the integrity and security of the
iMagio System and our data centers.
Will other people outside my department be able to look
at my records?
Only with your permission. Other individuals may view
your images and records only if your system
administrator has granted them access rights. When users
login to iMagio, they see only the ion of repository
categories for which they’ve been given permission to
Are the images of my documents backed up or copied in
Your records are stored in full redundancy in two
geographically separated data centers, one in Dallas,
Texas, and another in Oklahoma City, Oklahoma. Critical
Technology also uses a magnetic “RAID array” (Redundant
Array of Independent Disks). RAID technology provides
for safe and continuous backup of records. In case of a
disaster, your images, records and database indexes are
automatically rebuilt. iMagio also makes scheduled
backups of your images to tape for additional security.
You may optionally require your images to be written to
CD-ROM for additional security.
How do I know my scanned and indexed documents or
uploaded files actually arrive at iMagio?
When your documents arrive at the iMagio storage
repository, your electronic document package is
unwrapped and audited to verify that each record sent
was in fact received. . You can immediately confirm
receipt by accessing the records normally, or access
system dashboards that confirm receipt and normal
processing of records. In the event you cannot locate a
record, our customer support can locate the record in
the unusual event that a record appears lost of
misprocessed. It has been field tested by many large
corporations for several years and found to be highly
What happens if iMagio has a disaster at its data
Critical Technologies ensures that disaster plans are
regularly reviewed, updated and tested to counteract and
prevent interruptions to business operations, enabling
the rapid recovery of systems in the event of a
disaster. Also, since all records are kept in full
complement in our two data centers, either data center
can support the iMagio system independently. Finally,
our two data centers are separated by 200 miles, and are
located in the middle of the United States in low-risk
What happens if “my” Internet connection goes down?
iMagio's connectivity and reliability of transmission
and receipt of data stays at 99.99% during any 12 month
period. However, if your internet service goes down,
iMagio is designed to allow you to continue process work
locally, and to transmit all processed work immediately
upon the resumption of your internet service. However,
iMagio will not improve your existing network
reliability, or the reliability of your ISP (Internet
Service Provider). We can evaluate your internet
connectivity as part of our service, and recommend local
system improvements and new ISPs to you in order to
ensure reliable and fast internet connectivity.
What happens to my images and records when my contract
If you renew your contract, all images will remain
online. If you choose to end your contract with us, we
will write your images and indexes to searchable
CD-ROMs, DVDs, or portable drives, and deliver them to
you promptly for a reasonable fee.
Can I store electronic documents on the iMagio system?
Yes. iMagio allows you to index, store and retrieve not
only PC files, but emails, instant messages as well as
images, video, audio, and graphics files. Any type file
format can be stored safely and easily retrieved on
iMagio. To view these files, you must have the specific
software installed on the desktop PC, just like you’d
need to open the file for reviewing. For example, if
your document is a Microsoft® Excel® file, you must have
Microsoft Excel installed on that machine to open and
view the file.
Can you help my staff if we have scanning or retrieval
Yes. iMagio provides online and toll free customer
support from 8 AM Eastern Standard Time to 5 PM Pacific
Time. Help is never more than a phone call or email
away. Your Account Manager has details on Help Desk
Support as well as the many other Professional Services
that Critical has available for support.
How does iMagio protect my information?
iMagio takes security seriously. We use the latest
Secured Socket Layer (SSL) protocol to make all session
transactions secure. All data is encrypted when sent
over the Internet using 128-bit SSL between our servers
and your browser. By design, iMagio’s data access is
granted only after a user has been authenticated by
password. Other direct attempts to gain access to the
data will not be allowed by the system. For more
information on security, contact your Account Manager.
Can you detect if someone tries to break into the
We use intrusion detection technology from Cisco System
to actively monitor our network and web servers for any
unauthorized or unusual activities. Our security
engineers and administrators are automatically notified
of any security violation attempts made to the system.
All firewall and security logs are monitored on a daily
basis. iMagio servers are located in a secure data
center. iMagio has a full redundant architecture, High
Availability (HA) data center, utilizing Compaq or Dell
servers and SAN's, Cisco routers and SQL database
What if one of your servers fails?
All equipment is fault tolerant including servers and
backbone LAN/WAN equipment. iMagio data storage system
utilizes RAID 5 and RAID 10 disk fault handling that
allows data to be available even during a partial drive
failure. iMagio also has hot-spare servers and a full
compliment of parts. We have fully redundant
communications to Tier-1 Internet Service Providers for
fault tolerance. Also included in our system are
fault-tolerant power systems which use facilities-based
AC/DC battery back-up and diesel generators.
Do you provide Audit Reports?
iMagio provides comprehensive auditing reports that are
available to the customer (for their application) in
real-time. These reports are available to anyone granted
rights to view them by their administrator.